Notes from the work.
Working notes and short essays from real engagements. Written plainly, for people running businesses, not for the conference circuit.
The front door that answers at 9pm.
Most inquiries arrive after closing time. What an AI front desk actually does with them, and what it should never touch.
Where AI actually belongs in a clinic.
Not diagnosis, not records. The operational seams where patients slip through, and how to find yours.
Start with one win, not a transformation.
Why the businesses that get AI working start embarrassingly small, and the ones that start big stall.
Why we train your staff in the room.
Software handoffs fail quietly in week two. What changes when the training happens beside the desk it runs on.
The no-show problem is a systems problem.
Chasing no-shows by hand is a job nobody owns. A reminder loop that runs itself, and what it costs to skip one.
Week two is where AI tools go to die.
The novelty cliff is real and measurable. How adoption survives it, and the one habit that predicts whether it will.
Reading is free.
Using it pays.
If a note here sounds like your business, tell us what you are working on and we will tell you honestly whether we can help.